How long will it take?
We at Nutty.co.in offers standard and express delivery options in most regions. These are based on delivery times to capital cities – please allow extra time for delivery to regional & remote areas. Delivery times are based on the date of dispatch – not the time of ordering. Express parcels are dispatched within the business day if ordered before 02:00 pm. Standard mail parcels are generally dispatched within 1 business days, though it can be an additional 1-2 days during busy sale periods. On a tight deadline?
How much will it cost?
Shipping charges are based on weight and distance, which we think is fair. Before confirming your transaction just check to make sure you are happy to pay these costs.
COD orders are verified via telephone or email before dispatching. However, in case of repeat customers, Clearance sale and other promotions orders may be processed without telephonic verification.
We offer free Delivery for all the orders –
- Online/ Bank Transfer /EasePay: Order above Rupees 250/- Free Shipping. Below Rupees 250 Shipping Charges will be 50/- Rupees
My order has not arrived yet!
We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one. Where the address you have provided is not 100% correct, we will need to wait for the parcel to be returned if we are to provide any kind of redelivery/refund, but we will be happy to help you place a new order if you need the books earlier.
Returned parcels. If your package has been returned to Nutty.co.in, we’ll get in touch straight away. If the address you provided is correct, we’ll send it out via standard post at no charge to you. If the address provided is incorrect, you may have to pay an additional postage charge. In both cases, if you decide to upgrade to express postage, you will need to pay a little extra to do so.
In the event your order has not been delivered within a reasonable time frame (per above), please contact us and we will address the situation immediately. Please understand that it is in good faith that we put your order in the hands of our preferred carriers, but in a very small percentage of cases parcels go missing or are unexpectedly delayed. We can’t prevent this, but we can discuss ways to meet your immediate needs. We must allow a fair and reasonable amount of time for the goods to be delivered before the parcel is determined as lost (this will vary depending on the carrier and the destination), and we will place a replacement order or issue a refund as the situation demands. We ask for your co-operation in these rare cases.
I can’t find my order confirmation email!
Check your Spam or Junk folder (or even the deleted items folder) as you are likely to find your confirmation emails in one of these folders.
This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail and similar POP email accounts. Why? Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.
To further ensure our confirmation emails get to you, you can add the address “firstname.lastname@example.org” to your safe sender’s list to ensure your confirmation does not get sent to your Spam or Junk folder.
If you have checked these folders and it is still missing, please contact us and we will be happy to help.
Need more details? Write us at email@example.com or call us on +91-2842-240267